Quality Circles or Quality Teams, as they are also known, may be defined as group of people brought together to solve a problem. Usually the group is between 3-15 members. Larger groups tend to get bogged down in discussion and often get sidetracked. There is no leader or management person amongst the group, hence the term Quality Circles. A circle has no end point. Each point on the circle is equal. A Quality Circle has the similar characteristic that each member of the team shares equally in the decision-making and responsibilities. However, a leader may emerge in helping facilitate the group towards its goal. Quality Circles can be used to improve a product or process. In some cases, management defines the problem ahead of time. However, in other cases management empowers the employees to identify and resolve problems that ar
o Improve the quality of products and services for Customers
o Solve problems in a participative and structured way
The team needs to have a balance of problem solving skills and group dynamic skills. Problem solving skills provide a basis for achievement and productivity. However, if teams do not function well together, they will fail to reach team goals and objectives. Teamwork provides the environment in which people work together in groups to:
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