ISO 9000 is a standard for quality systems developed by the International Organization for Standardization. The reason a company would want their quality system to conform to ISO is that customers may be demanding evidence that an organization operates at a certain level of quality. Other reasons are that they are better able to maintain or increase market share, improve internal and external quality, improve reliability and time performance, and reduce costs. To meet ISO 9000 requirements, the company must meet a standard that is spelled out in eight clauses. The last five of these eight are what the company should pay close attention to.

Develop Policies, Procedures, and Practices

The idea behind the quality management system (QMS) is to continually improve the organization’s effectiveness and to be sensitive to customers’ needs. For the QMS to work, the company must first establish a QMS by developing policies, procedures, and work instructions or practices. A policy manual would be written and I would have the company state why the QMS is needed and what will be done. This would

This means a manager should be assigned a role, or perhaps a new manager would be hired to deal with the many issues that face the company in order to become registered with ISO. The job of this manager would be to coordinate the implementation and maintenance of the quality system and act as a liaison between all the people involved in the process.

This means that each member of upper management supports the system and is willing to make the sacrifices necessary to see that it is put in place. If upper management makes only a half-hearted commitment to the system, it will fail.

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