1. Zoots case analysis
... company serves 50,000 customers a week through about 45 dry-cleaning outlets and 100 home delivery routes in Connecticut, Massachusetts, New Hampshire, and Virginia (www.zoots.com).With convenient store locations and pick-up and delivery service, ZOOTS is dedicated to making it easy to get quality dry cleaning around costumers" busy schedules ... its store count. Web customers are also more loyal and bigger spenders. Online customers return nearly twice as often as those who visit the store (www.zoots.com). And the online business works hand in hand with another ZOOTS strategy: home deli...
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- Grade Level: High School