1. American Airlines
... interaction collect vast amounts of relevant customer data. Unfortunately, the company was unable to use the information for targeted, personalized outreach. Challenge: Delivering Marketing Effectiveness Across the Organization With previous marketing efforts, AAdvantage member outreach would come through monthly mileage statement mailings. In those mailings, American Airlines would offer special deals and promotions ... on offers made. Results:Creating Customer Value With its decision to implement E.piphany Marketing, American Airlines is able to gain a comprehensive view of its custom...
- Word Count: 503
- Approx Pages: 2
- Grade Level: Graduate