1. Trends in Hotel Organization
... capabilities and competencies result in cost savings, added value, agility, speed and improved customer service. IT applications are even helping companies create a sustainable competitive advantage. Hence, it is not surprising why many hotel organizations are embracing IT at a greater pace (Law and Jogaratnam, 2005). 4.0 Trend of Customer Satisfaction The next trend which is very apparent in the hotel industry in these ... ...
- Word Count: 1555
- Approx Pages: 6
- Has Bibliography
- Grade Level: Graduate