1. Business Tool - Switching Costs
... financial cost. (Burnham et al., 2003) These bottom line damages are apparent to any management team and include equipment and exit costs as well as economic risk. Burnham and Klemperer define economic risk as "the cost of accepting uncertainty with the potential for a negative outcome when adopting a new provider about which the consumer has insufficient information". (2003; 1995) In ... include: habitual, emotional, social, and psychological costs as well as benefit loss and cognitive effort. (Burnham et al., 2003; Greenstein, 1995; Klemperer, 1995) These intangible topics are more di...
- Word Count: 1077
- Approx Pages: 4
- Has Bibliography
- Grade Level: Undergraduate