1. Do you really understand your customers?
... fail. The scientific method, gathering data and formulating theories, misses other forms and dimensions of knowledge. Worse, the brand narcissistic, push side of marketing is often counterproductive. Unlike rats, consumers have minds of their own. They are well aware they are the target of marketing; that marketers are trying to 'manipulate' them. This knowledge undermines the very trust marketers vow is ... an intellectual way. Instead, it simply focuses on the one signal that matters, its movement, and reacts in real time to that signal. To do so, it relies on its nervous system, insti...
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