1. Do you really understand your customers?
... consumers? Again, the two are closely intertwined. There are different types of knowledge and understanding. Knowing 'that' and knowing 'about' are not the same as knowing 'how', for example. Knowing that and knowing about occupy the realms of research, analysis and theory. But many dimensions of knowing - such as knowing how to play the piano, ride a bicycle or ... characteristics. They are both one way, subject-object, outside-looking-in, stimulus-response, theory then practice. They also share a common goal -- understanding for the purposes of control. The scientific researcher digs ...
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