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To regain momentum, Gap Inc. is going to focus aggressively on every aspect of there business-their brands, their processes and their people. As in the past and into the future Gap Inc. is committed to continually investing in their brands and the customer experience. To energize their organization, Gap Inc. has challenged everyone to be creative, fast and customer-focused in everything they do. (Annual Report, pg. 1).
To catch the customers eye Gap Inc. is aiming to "bring a sharper point of view to how they market their brands, and design and merchandise their products-(Annual Report, pg. 2). They are looking into unique methods of advertising, catchy store displays, and new-age packaging. .
Gap Inc.'s Banana Republic division has built a strong customer base by becoming a trusted editor for people who love fashion. They are now trying to accommodate their customers on all levels. They plan to do this by focusing on "broadening the brand's appeal by bringing innovation and newness to their customers more often, with a fashion point of view that is sophisticated yet relaxed and easy-(Annual Report, pg. 4). .
"Fun, Fashion, and Value- is what Old Navy is returning to after straying in 2000. Gap Inc. is going to try to focus on delivering fashion at real value prices in fun shopping environments. As stated in their Annual Report, "Products will emphasize style, excitement and color, with a few surprises always thrown in. Old Navy is stepping up its marketing with more frequent monthly campaigns in various media. Customers will clearly know what a great value they're getting through Old Navy's Everyday Low Pricing, "WOW- specials and famous Item of the Week promotions-(Annual Report, pg. 6). This is very apparent, two years ago Old Navy was hot, the stuff to have at a great price. Then it lost its momentum and competitors took advantage of their downfall, which caused Old Navy to get lost in their competitors "smoke-.