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Knowledge Management - Ford Motors

( Henry Ford) Ford has come along way since the creation of the Model T. Ford rose to the top and became a idolized automobile manufacturing with their pioneering styles, low charges, and improved manufacturing. (HISTORY of Ford Motor Company).
             Knowledge Management Problem.
             (Case Study) Ford was experiencing and influx of information that they did not know how to organize. The vast amount of information was degrading the quality of service of the company because most of the information being put out was useless and just taking up space. Ford is all about the quality of service being provided to the customer and there was a lack their of because of their weak knowledge management systems. The information technology systems that were being used for knowledge management were simply not getting the job done. The problem would not be solved if the existing systems stayed in place, so a major change had to occur to get the Ford's quality of service standard back on track. (Case Study).
             Decision to Resolve Problem.
             Ford solved the useless information problem by creating a knowledge domain team that implemented nine sections to the Intranet that were categorized as vital to the Ford company. (Case Study) The workers could now look to see if their information fit into any of the nine categories and place it in there, if the information did not fit it was not considered important by the company. .
             To fix the quality of service problems, Ford installed a web-based knowledge management system that would duplicate the quality that needed to be displayed across the entire company. (Applying KM to improve quality). The web-based system the Ford Motor Company used was an intranet-based application that facilitated manufacturing and non-manufacturing communities of practice. (Applying KM to improve quality). This allowed worldwide locations to capture, share and replicate the best practices being used. (Applying KM to improve quality).


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