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             A highly motivated team player, detail-oriented Telecommunications Network Support Analysts with exceptional problem solving and project management skills.
             • Extensive experience in network management/helpdesk environment and troubleshooting.
             • Strong command of network terminology, hardware, software, troubleshooting techniques. .
             • Attentive to details. Maintains meticulous records of projects. .
             • Excellent communication skills, both written and oral. .
             • Skilled at handling multiple task and projects simultaneously.
             • Outstanding people skills.
             COMPUTER SKILLS.
             Operating Systems: Novell Netware v2.0a-5.x, PC-DOS v2-6v, Windows 3.1, 3.11,95, 98,00 and Windows NT, NT Server, OS/2 WARP.
             Network Topologies/Protocols: FDDI, Token Ring, Ethernet, Arcnet, T1/T2, TCP/IP, IPX/SPX, NetBEUI, Microsoft 32 bit DLC, Novell IPX ODI, Banyan Vines Ethernet, Banyan Vines token ring, DHCP .
             Hardware: PC, NIC, CPUs, CD-ROMs, RAM, SCSI-cards printers, zip drivers, motherboards, interface cards, modems, scanners, drawing tablets, digital cameras, monitors.
             Software Applications: Word, Excel, Power Point, and Access. MS: Front Page, Publisher, Outlook, Exchange, Harvard Graphics, PKZip, Cisco Works, Novell Netware, Corel Draw, Corel 3D, Adobe Photo Shop, cc:Mail, Smart Term, Kea, Ulead Media Studio 5.0,Photo Impact 4.0 .
             759th Medical Support Group TRICARE Data Systems 10/99-Present.
             Director of the implementation and coordination of electronic consult within the largest Air Force MTF .
             Trained 59th Medical Wing personnel on CHCS (Composite Health Care System) software changes Provides cross system support and solutions between CHCS and DEERS for over 65,000 cliental.
             Assisted with maintenance of file and table construction for Wilford Hall Medical Center (WHMC).
             Performs audits and implements process improvements for data reconciliation for enrollees within WHMC.

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