1. Value-Chain Analysis and Customer Needs
... based on a differentiation or low-cost strategy or whether that strategy is implicit or explicit. Value-chain analysis is used for many purposes, but the process of examining customers' value chains is relatively new.[2] In our five-step process, Step 1 explains how internal and external value chains can be used separately and in related ways. Step 2 shows how to construct ... of the firm (see Exhibit 2).[5] (The figure shows Porter's original concept of an internal value chain as well as several ˜ ˜external'' additions suggested by the McPhee and Wheeler.) Since its introduction, valu...
- Word Count: 4100
- Approx Pages: 16
- Has Bibliography
- Grade Level: Undergraduate