Why is the culture of an organization a topic of discussion when reviewing quality issues? On the surface it would seem that these are unrelated topics. But, organizational culture can provide a useful framework for measuring effectiveness. In this scenario, effectiveness is equal to providing a product to the customer which performs within the advertised labeling expectations. Organizational effectiveness and defining organizational culture involves four functions:

4. Collateral Organization: Define how the new culture will be

Short, Larry E.; Ferratt, Thomas W., “Work unit culture: Strategic starting point in building organizational change” Management Review, Aug84, Vol. 73 Issue 8, p15, 5p

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