There is no universal definition of knowledge management (KM), just as there's no agreement as to what constitutes knowledge. For this reason, it's best to think of KM in the broadest context. KM is the process through which organizations generate value from their intellectual and knowledge-based assets. Most often, generating value from such assets involves sharing them among employees, departments and even with other companies in an effort to devise best practices (Santosus & Surmacz, 2001). The goal of KM is to simultaneously manage data, information, and explicit knowledge while leveraging what people know (tacit knowledge) through a combination of technology and management practices (Emery,

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