1. Case Study - Pinnacle West Capital Corporation
... solution was identified, the CPE group guided and monitored the implementation process as well. As the process-oriented approach matured within the information services organization, the group procured an enterprise-level modeling tool in 2004. A large number of processes created during client engagements were modeled and maintained in this repository (see Exhibit 3 for a sample process model from the repository ... incorporate leading practices into maintenance processes. Ironically, the first set of cascading events that eventually led to the fire happened at the time when the maintena...
- Word Count: 5179
- Approx Pages: 21
- Grade Level: Undergraduate