1. HRM
... teamwork, speed and ability, meaningful innovation, uncompromising integrity. According to Watson and D"Annunzio-Green the most important principles behind the new customer driven culture are: customer focus; staff involvement and empowerment; communication; continuous quality improvement; and cost-effectiveness and profitability. This gives us a picture of the kind of values people want to see ... 1996) presented the culture change model in three elements: unfreezing, changing and freezing. Watson and D"Annunzio-Green (1996) suggested that the process of cultural change should focus on o...
- Word Count: 4972
- Approx Pages: 20
- Has Bibliography
- Grade Level: Undergraduate