1. American Airlines
... . In those mailings, American Airlines would offer special deals and promotions, but they were not precisely targeted to address individual customer habits or needs. American Airlines needed a way to finely customize communications, service, and offers in a way that improved customer outreach and increased customer loyalty, but was also efficient and cost-effective. Recognizing the importance of ... customer relationships and understanding the wealth of untapped customer knowledge it currently has, American Airlines decided to actively leverage its customer information and ... managing ...
- Word Count: 503
- Approx Pages: 2
- Grade Level: Graduate