1. American Airlines
... were not precisely targeted to address individual customer habits or needs. American Airlines needed a way to finely customize communications, service, and offers in a way that improved customer outreach and increased customer loyalty, but was also efficient and cost-effective. Recognizing the importance of customer relationships and understanding the wealth of untapped customer ... higher levels of customer satisfaction and greater conversion rates on offers made. Results:Creating Customer Value With its decision to implement E.piphany Marketing, American Airlines is able to gain a com...
- Word Count: 503
- Approx Pages: 2
- Grade Level: Graduate