1. American Airlines
... its marketing touch points including the Internet, e-mail, and other direct communication channels. American Airlines selected marketing solutions from E.piphany to achieve this goal and deliver personalized, relevant, and timely communications to millions of customers to achieve higher levels of customer satisfaction and greater conversion rates on offers made. Results:Creating Customer ... Value With its decision to implement E.piphany Marketing, American Airlines is able to gain a comprehensive view of its customer across all customer touch points and dramatically improve the quality...
- Word Count: 503
- Approx Pages: 2
- Grade Level: Graduate