1. Do you really understand your customers?
The driving purpose of consumer understanding ceases to be understanding for the purposes of identifying and meeting consumer needs. ... There are different types of knowledge and understanding. ... They occupy a different dimension of knowledge and understanding. When marketers talk about `consumer understanding' they generally mean `knowing about' and 'knowing that'; a 'scientific' type of understanding. ... They also share a common goal -- understanding for the purposes of control. ...
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