1. The Citizen's Charter
... example, Australia, New Zealand and Sweden. The Citizen's Charter has, moreover, had an impact upon statutory agencies and other public bodies which exist independently of the Next Steps regime. The charter has provided part of the stimulus for legislation which was designed to measure standards of performance of bodies such as utilities and local government. The 1991 ... the House of Commons' Public Service Select Committee identified three current dilemmas in the Citizen's Charter process. The first was the extent to which localization and consultation with users can be allowed to slac...
- Word Count: 1507
- Approx Pages: 6
- Has Bibliography
- Grade Level: Undergraduate