1. Testing The Technology Acceptance Model
... media use. Information richness theory [8, 9] posits that individuals choose a communication medium by matching the information requirements of the task to the information richness of the media. Richness in a medium is a function of the interactiveness of the feedback channel [40], the personal quality of the source, and the ability of the interface to express innuendoes. For tasks high in uncertainty and ambiguity (e.g., negotiation and conflict resolution), ... cases was drawn from workers across the managerial, professional, technical, and clerical ranks. [Table 5 about here] 3.2. Cho...
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