" She also had the opportunity to have some friendly conversation with her client that left the impression of feeling important, appreciated and well cared for (Kebicz, 2004).
I was by the nursing station on the first floor of this two hundred bed facility, admiring the colorful collage of their bulletin board that contained a vast array of information. It contained invitations to recreational activities such as bingo and arts and crafts, and plentiful birthday wishes to the staff and residents. I happened to overhear a nurse that was leaving for the day offer information on a particular resident of the care home. She had indicated that there was an incident that had happened in the afternoon when a resident, had a tantrum about not getting the same breakfast item that her friend had in the care home. The nurse had let her know that all the arrangements have been made for this particular breakfast request, of a boiled egg. She relayed this information to her colleague in case this resident had another tantrum. She wanted her to know that everything was taken care of, and all she had to do in her capacity as a nurse was reassure the resident. .
There are the five C's in communication, complete, clear, concise, cohesive and courteous. The interaction between these two nurses conveyed the five C's. The information was complete, she expressed her concerns using a careful choice of words, was concise and did not include any unnecessary information. The conversation was cohesive, that followed a logical order and was courteous, to the point, without prolonging each other's time. The basis of communication is information that is given and understood for satisfactory relationships, and that was clearly displayed in this interaction (Communication and documentation skills, 1994). In addition, other communications styles such as attentive listening was expressed here by facing each other when they spoke, they maintained natural eye contact, and non-verbally nodded in acknowledgment.
