1. Strategic Quality and Systems Managemen
... to improve the organization performance. Seven steps of Strategic Quality Change are too, 1. Discover the customers need 2. Customer positioning 3. Predict future 4. Gap analysis 5. SMART objectives 6. Closing gap 7. Implementation A wide range of tools and techniques is used for identifying, measuring, prioritising and improving processes which are critical to quality. Again these ideas and methods feature prominently in modern interpretations of Total Quality Management methodology, such as; * Kaizen ... awareness of the importance of meeting customer requirements and responsibilities...
- Word Count: 9561
- Approx Pages: 38
- Has Bibliography
- Grade Level: Undergraduate