The basics of conflict management include improving communication, teamwork, and a systematic approach to solving the disagreement. This paper explores various techniques that can be utilized to manage conflict in the workplace.

Conflict is defined by Hellriegel, Slocum and Woodman as “the process in which one party perceives that its interests are being opposed or negatively affected by another party” (p. 362). Sometimes conflict that be a positive force within an organization, while at other times it is a negative force.

An example of conflict as a positive force is that the creation and resolution of conflict may lead the company to constructive problem solving. It may also lead people to search for ways of changing how they do things. The conflict resolution process can ultimately be a stimulus for positive change within an organization (Hellriegel, Slocum and Woodman, p. 364).

However, conflict may also have serious negative effects on an organization. For example, conflict may divert efforts from goal attainment or it may deplete res

What does he or she do that bugs me? (p. 50)

Another suggestion for workplace conflict management is to take a step-by-step approach no matter what style the manager is employing. Author Rudy M. Yandrick’s article, “Integrating Behavioral Strategies: A Solution to Workplace Problems”, suggests that a systemic approach to workplace issues by management is essential in today's workplace environment. For example, a step-by-step process can be taken to resolve any workplace conflict. This enables the leader to follow a systematic approach to resolving a conflict.

"Conflicts are part of individual relationships and organizational development, and no…organization can hope to mature to productivity and be successful without being able to resolve conflicts effectively" (Cottringer, p. 6). Thus, conflict resolution is an integral part of maintaining a thriving workplace and the techniques and systemic approaches discussed in this paper should be utilized to resolve differences in the workplace.

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