1. Case Study - Pinnacle West Capital Corporation
... embrace a process- oriented approach, other business units in APS should be able to do so as well. To help achieve this, he created a Center for Process Excellence (CPE) within his unit, which would act as an internal consulting organization to other business units in their process improvement efforts. One of the most successful engagements of this team was its work with ... solution was identified, the CPE group guided and monitored the implementation process as well. As the process-oriented approach matured within the information services organization, the group procured an enterprise-...
- Word Count: 5179
- Approx Pages: 21
- Grade Level: Undergraduate