1. Satisfaction and Shopping Habits of Relationship Customers
... , however, on customers who do not maintain relationships with salespeople and their level of satisfaction and shopping frequency compared with those of relationship customers. Learning more about the satisfaction and patronage of non-relationship customers can help companies to understand that customer and offer alternatives that are more tailored to their shopping needs. Review of Literature Benefits of salesperson relationships to customers A relationship customer is ... designed to offer incentives to customers who 4 frequently shop in their store (Lacey, 2003). This can be another r...
- Word Count: 1823
- Approx Pages: 7
- Grade Level: Undergraduate