1. Satisfaction and Shopping Habits of Relationship Customers
... . However, there are other factors that increase a customer's tendency to shop at a particular store. Time restraints and convenience of location are reasons that a customer might prefer a particular store (Stanforth & Lennon, 1997). One way companies try to increase customer loyalty and patronage are customer loyalty programs. These are programs designed to offer incentives to customers who 4 frequently shop in their ... store (Lacey, 2003). This can be another reason customers may prefer to frequent one establishment over another. Summary of Literature While several articles discuss the...
- Word Count: 1823
- Approx Pages: 7
- Grade Level: Undergraduate