1. Customer Service Excellence
Many situations involving poor customer service are recounted; normally the employee has been blamed for his/her lack of customer service skills. ... Lazlo, is a perfect example of the link between Internal customer and External customer satisfaction. According to Lazlo, "Southwest Airlines is built on the premise that they way to obtain sustained commitment to a cause is to have their leaders share their purpose, vision and values. ... According to Lazlo study, the management at Southwest Airlines, publicly demonstrate to employees their own beliefs in the purpose, vision and values not only ...
- Word Count: 1527
- Approx Pages: 6
- Has Bibliography
- Grade Level: Undergraduate