1. Customer Satisfaction
... which results from the customer's comparison of a) expectations prior to a purchase with b) performance perceptions after a purchase. A customer may make such comparisons for each part of an offer (domain-specific satisfaction) or for the offer in total (global satisfaction). In the satisfaction literature, customer satisfaction usually refers to the latter type of outcome. Moreover, this mental state, which ... some appropriate rate back to its current net present value. A similar concept is customer equity which is seen as a function of the customer's volume of purchases, margin per un...
- Word Count: 5961
- Approx Pages: 24
- Has Bibliography
- Grade Level: Undergraduate