1. HRM
... techniques. The concept of internal customer is helping to eliminate demarcation problems and improve internal employee relations. Epstein and Spiegel (1997) note that the firms total output is affected positively by the efforts invested in the relations with employees. Gittel et al. (2004) examine competing theoretical arguments regarding whether union representation, shared governance ... found that behind most organizational problems, such as, decreased productivity, deteriorating customer service, and the inability to manage change initiatives effectively, there's usually a communica...
- Word Count: 4972
- Approx Pages: 20
- Has Bibliography
- Grade Level: Undergraduate