This notion is referred to as positioning; how you want the product or brand to be perceived by the customer.
Skilled Public Relations Experts.
Additional skills beyond the traditional ones are needed as a Public Relations expert, because often, the public relations practitioners are accused of not understanding their companies, or the industry in which they work. New skills and abilities will include matrix management, which involves team building and teamwork; virtual management, where one operates at a distance using e-mail, video-conferencing, and other new age tools; business literacy, knowing how a company and industry make money; and working effectively with consultants as more and more tasks get outsourced to conserve internal resources. The trick is to develop your business literacy and establish good public relations.
The earliest college teachers of public relations encouraged students to learn new ways of using knowledge they already had "a different viewpoint, as if one moved to one side and looked at everything from unfamiliar angles. Project yourself into the minds of people you are trying to reach and see things the way they do. Use everything you have learned elsewhere "English, economics, sociology, science, history "you name it. (Public Relations View, 2001).
Thirty years later, it is still widely thought that a broad background is essential to manage public issues effectively. Although specific definitions of public relations may differ, most who practice it agree that good public relations requires a firm base of theoretical knowledge, a strong sense of ethical judgment, solid communication skills including knowledge of the Internet, and, most of all, an uncompromising approach of professionalism. .
The duties of Public Relations in one organization may be completely different from those of a colleague in another organization. Yet both have the same responsibilities in the practice of public relations.