Also when revenues are sky high and many people are employed in the industry, there is no margin for mistake. This brings me to the importance of training and enhancing personnel skills to suit the requirements of the ever increasing and demanding market. .
There are various sectors within a hotel and they being Front office, sales and marketing, engineering, Food and beverage service, maintenance, housekeeping and security. A car cannot run on only the engine it requires its wheels, body, fuel etc the analogy simply accentuates the fact that all these departments are interdependent on each other and for the hotel to escalate to success each of the departments have to work to their best and in synchrony with each other. My point being that training is a must for all departments be it front office or be it sales and marketing, every organization has its work culture its own style and values and its own unique way of dealing with customers or employee's and training imparts this organizational knowledge as a consequence of which synergy is maximized and efficiency and effectiveness become easily attainable. .
To study and state the training procedures and policies of all the departments is too vast and goes beyond the ambits of this essay. Thus my essay now focuses on one of the most important departments - The Front Office.In a casual conversation with a friend regarding the the hotel industry some interesting facts that struck me with regards to the front office were that they are the people who you see when you enter. They are well dressed and most are very attractive to look at. They follow a code of conduct and observe good etiquettes there is a certain common to all standard they all maintain, they really are very patient and agreeable and are in the first sight the ambassadors to the Hotel.
The opinion stated above is certainly true and a common opinion of a good chunk of people of all generations.