1. Business Ethics
Business may be can wrong, can do no good service or customers are not satisfied and then improving to give the best products, service for the customer. However, business is cheating consumers is not acceptable. This belongs to the category of "business ethics". This report shall state Vietnam's biggest telcos scam users by embedding services, concealing fees the fraudulent business customers may be considered appropriate property, abusing the trust of customers and the collusive price increases. Then the consequence that companies may face in the future. Finally some possible solutions they could have taken.
Ethical Dilemma.
1. After the Inspectorate of the Ministry of Information and Communication announced the results of the inspection. Mobifone, Vinafone and Viettel was be caught by embedding services in SIM cards without asking customers and not indicating the prices of the services. They are sneaking pickpocket their own customer. Just only in one year (6/2012 to 6/2013) Mobifone reach more than 150 billion VND from SuperSim and liveinfo applications. At Vinafone had a turnover of over 20 billion VND from IOD application. Similar with Viettel. (Network, 2014).
2. The second thing is with a dominant market share to provide 3G services. Three network mobile operators collude together increase the price of 3G. Especially because of smartphone price declines rapidly, the number of people using smart phones is booming, just touch the screen and user are being deduct. This makes the customer no other choice and has to accept it. Investigators have also found signs of fraud or dissatisfaction with the quality of public services. The current quality of service is very poor while the world has advanced to 4G services standard. The cause of this is the Ministry of Information and Communication not yet promulgated regulations 3G quality. (Increase 3G price, 2013).
3. Three mobile operator accounts for over 90 % market share collude with each other increases the price of 3G service, forcing customers to accept it.
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