From the 20th century until present days, the main technology was information gathering, processing, and distribution. The world has seen many developments, such as the installment of telephone networks, the invention of radio and television, the birth and unprecedented growth of the computer industry, the launching of communication satellites, and, of course, the Internet. In addition, the telecommunications market is a large growing sector of economy in most of countries. It demands that companies establish and maintain a good customer relations process; the positive changes in this process have to be made in order to improve the working life of all employees. Although the telecommunications technologies made some negative effects on global climate such as global warming, it could be said that there are many positive changes in working life provided by telecommunications as well. .
There are a lot of telecommunications systems such as the internet, which are widely used in most of industries. Since the beginning of introducing of 'www technology' by Tim Burns Lee in 1990, the internet usage has raised dramatically. The people started to use it for searching the information, online talk and other things. Within the time it has become the .
part of the working life. For example, traders started to use the advantage of the internet networks, and also marketplaces was changed significantly after the internet networks has become an instrument to carry out bargains. For the first time when the marketplaces appeared, it was remaining some noisy, crowded places whereas the traders were conducting the bargains. Today's marketplaces look completely opposite and remind the silent, diligent work space. .
To explain what exactly the internet is, it could be said that "the internet is not real network at all, but a vast collection of different networks that use certain common protocols and provide certain common services" (Tanenbaum, and Wetheral 54).