This case study has brought many issues to the forefront which happens to many businesses today. Chris Smith, a new, bright, and energetic graduate of the University of Phoenix, is starting a new position at Faith Community Hospital as the executive assistant to the chief executive officer (CEO). Chris appears to have an open mind and an enormous attitude for success. An attribute most CEOs would want in a new staff member.

Faith Community Hospital mission statement in the UOP Material (2003) “With the foundation and commitment of our spiritual heritage and values, our mission is to promote the health and well-being of the people in the communities we serve through a comprehensive continuum of services provided in collaboration with the partners who share the same vision and values.” (par. 14) This mission statement appears to have something missing. It provides a foundation to promote the well-being of people and the community they serve as a whole company, but in fairness to the individual divisions within the business, it lacks goals. The mission statement does not share the same core values as the broad of directors or as with the CEOs administrative assistant. It is impor

After meeting with his CEO, Chris has his plate bursting. We know Pat is looking forward to using Chris’s Management, Public Speaking, Organization Behavior, Ethics and best of all his Critical Thinking skills.

Key staff members should be brought together to discuss what happens in the “frontlines.” Using the fishbone diagram can quickly give the CEO and Chris the much needed feedback to tackle the necessary issues which affect the staff members. Addressing the key topics and implementing changes can help the vision and help keep focus the goals established by the board members. This new vision should also encompass the image of the customer base. Faith Community Hospital is providing a service to the people. Nevertheless, unless the CEO and division leaders know who they are serving, it could be very difficult to understand the passion and emotion some people go through in hospitals. Using their knowledge and understanding, Chris and all the division leaders can propose a plan to help the staff members value their customer. One of the recommended ideas is to develop Patient and Employee Bill of Rites program. Implementing these ideas will quickly send a sense of responsibility and pride to all involved.

Assistant. Retrieved July 30, 2003, from the University of Phoenix

Some topics in this essay:
Community Hospital, CEO Chris, UOP Material, Chris CEO, Review Team, Rites Chris, Bill Rites, Hospital Chris, Community Hospital’s, Operating Officer, mission statement, faith community, community hospital, faith community hospital, ceo chris, board directors, hospital chris, employee bill, bill rites, mission statement company, implement changes, university phoenix, patient employee bill, public affairs office, employee bill rites,