Why is organizational diversity important? Historically, diversity in the workplace has been recognized as an employment equity issue. Now, however, diversity in the workplace is being recognized as a benefit that will contribute to an organization’s bottom line. Increased employee and customer satisfaction end up as increased productivity, all of which are measurable outcomes (Bennis, 1997). Diversity goes beyond employment equity to nurturing an environment that values the differences and maximizes

Today's workforce becoming increasingly diverse and organizations doing more to maximize the benefits of the differences in employees. In future organizations, Human Resource managers will evolve from the "old school" sideline player to the front-line fighters. Organizations are relying on more managers to get the people who get the job done, and of course, make the company money. People have always been central to organizations, but their strategic importance is growing in today's knowledge-based business world like never before. An organization's success increasingly depends on the knowledge, skills, and abilities of its employees, particularly as they help establish a set of core competencies which distinguish one organization from its competitors.

and recognizing the benefits of multiple perspectives in support of diversity. He focuses on evaluating behavior and understanding what it takes to retain, motivate, and promote culturally and socially diverse employees. Furthermore, the author suggests ways of identifying and working through personal stereotypes and responding effectively in encounters with individuals.

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