1. The Saturn Corporation And Critical Approach Theory
... Study of Organizational Communication. The case study, "Achieving Customer Satisfaction Through Distribution Partners: The Case of Saturn-, seeks to understand the principles behind Saturn Corporation's distribution strategy. A car company created to compete with Japanese imports, Saturn has implemented a unique distribution strategy which appears to "break the traditional arms-length and sometimes adversarial relations between manufacturers and dealers."" ... Saturn realized that this created a gap in "what the customer desired in terms of service and what was being delivered by the exi...
- Word Count: 1897
- Approx Pages: 8