1. Do you really understand your customers?
... rather different. Its real role is to reduce corporate risk and protect investments. To see the full effects of this shift in focus let us look a little closer at marketing risk. Running a modern company is rather like steering a supertanker. Like the supertanker, it takes a long time for the modern firm ... bizarre irony that lurks at its very heart, shaping everything it does. Dress it up this way or that, qualify or embellish it as you will, but the essence of good marketing is finding out what your customer wants and providing it for them. Yet, at the time when ... on information in...
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