1. Consumer Behaviour and the Decision Making Process
... a product or a service, but they're guided by the interaction with the ambient environment. Emotions should not be interpreted as the final result of the decision-making process. Emotions should be considered as the factors affecting the process. (Hansen 2005) According to the cue utilization theory consumers seek to minimize the risk attached to decision making by exploiting the cues available such as brand, price, marketing, colors and others. Reliance on one ... cue or more is decision making for the customer. Discussion around these theories ... ...
- Word Count: 3407
- Approx Pages: 14
- Has Bibliography