They might want to conduct FGDs (focus group discussions) to address the issue concerning that matter. In that way, the management will be able to identify what are the factors that blocks their way towards success.
Emphasis on Increase Productivity .
Productivity is one of the most important factors that affect the success of the operations. If the team has a very low productivity rate on a daily basis, this will be a big problem that might affect the flow of your business. To understand this better, let's use McDonald's operations as an example. Service crews are expected to clean all the tables after customers are done with their meal, they are also responsible to attend to customer needs while dining in. Imagine these service crews opt not to attend to their duties and responsibilities. As a fast food chain, things are quick moving and everyone is in rush, customer are expecting for a lightning speed service. If things are being too slow in a fast food chain environment, do you think the business will be successful? Of course, NO! In the business operations, the analytics team should provide an accurate data to measure the productivity of the team.
Simple tools to measure the productivity are important as well, there's no need for the company to spend a big amount to subscribe or purchase software to do this, a simple and an encrypted excel can be used to measure the productivity. The IT team might be able to help the operations to get this done. Other subscriptions that would not cost too much include Local Sharepoints, Cloud-based Sharepoints, and the likes. Right machinery is the most critical factor to ensure that every members of the team are productive on the assigned task. If you choose the right system tools to complete a specific task it will provide a positive impact to the productivity. For an instance, in measuring the quantity of the completed equipment quotations being done for the clients, would it be productive If the employee uses an equipment rates manual print outs instead of using online references? The management should always consider automations and technology to improve the productivity.