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BMW 7-series



             BMW was one of the leaders in the luxury automobile market and it ranked number 16 of the largest automobile manufacturers; however, it held a mere 1.5% of the world market. Luxury automobile manufacturers" competitive product characteristics included acceleration, handling, comfort, and perceived quality and image. Cost was not nearly as an important attribute as the previously mentioned more-prestigious characteristics.
             In the late 1980s, new competitors began to challenge the European luxury automobile manufacturers. In particular, it appeared that the Japanese were going to be strong competitors.
             .
             Issue:.
             BMW is launching a new model of its 7-Series luxury sedan. It is exactly two years, eight months, and five days until the scheduled production date and management is faced with a critical decision regarding the building of full-scale working models during the developmental stages that will greatly influence the future of the company. Over the next several months, engineering prototypes have to be designed, built, and tested in order for final design revisions to be made in time for the launch. Traditionally, BMW hand-built and assembled its prototype automobiles it in own shop. Highly skilled craftsmen and specialized outside vendors fabricated the parts and used both less-expensive materials and less-complex pre-production tools to save costs. The issue with this, however, was that construction of prototypes hardly resembled the techniques used in the final high-volume production. And because of this, BMW found thousands upon thousands of minor problems in the final transitional stages from final prototype to high volume production. Discovering the problems and modifying both the vehicles and the tools to produce them took up much time. Furthermore, complications increased with the fact that potential production problems were not discovered and solved during the test pilot runs, resulting in the increase incidence of customer complaints of BMW's new models.


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