One of the primary tasks for managers is to manage people (Robbins 2000). The study of Organizational Behavior (OB) focuses on factors and issues involved in human behavior related to jobs, work, absenteeism, employment turnover, productivity, human performance, and management, each of which is directly related to job responsibilities of a manager. Thus study of organization behavior increases manager's effectiveness. .
In my organization, the term OB actually refers to the behavior of people within the organizations, as organizations themselves do not perform without people and an efficient manager. My role in effective financial planning management is to understand Mayo Clinic's role in providing best standard of healthcare with optimum value for money to our patients. This is achieved by providing specific understanding of our core values to every person within our organization. OB tries to understand the behavior, attitude, and performance of people in organizations. It is a study of human behavior in the workplace, the interaction between people and the organization, and the organization itself. As per Robbins (2000) "OB is a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations for the purpose of applying such knowledge towards improving an organization's effectiveness". We at Mayo Clinic understand the importance of OB and its impact to provide best healthcare services by putting customer (patient) first for every service offered.
Apparently to provide best service, Robins, De Cenzo (1995) states, "OB is like an iceberg as where lot of organizational behavior is not visible by naked eye. What we tend to see when we look at the organizations are their formal aspects like, strategies, objectives, policies and procedures, structure, technology, formal authority, and chains of commands. But just under the surface there lie a number of informal elements that managers need to understand.