1. Customers as the most important stakeholders
... are...food (people have to eat), lodging (people want a safe place to sleep), beverage (people like their beverages). The concept of hospitality is as old as civilization itself. Its development from the ancient custom of breaking bread with a passing stranger to the operations of today's enormous hospitality conglomerates makes fascinating history. And it is a fact that people have always needed food, lodging and beverages ... . What has changed since ancient times is that with the higher spendable income people developed certain expectations towards their hospitality experience ... ...
- Word Count: 1129
- Approx Pages: 5
- Grade Level: Undergraduate