1. Online Reputation Management (ORM)
... a much different arena than it was just a few year ago. Companies were selling to a passive audience and rarely responded to customer feedback. Today, a business can be sure that people, ranging from customers to celebrities will be speaking about it on social media sites such as Facebook and Twitter. The real time nature of social media means that any negative story associated ... ...
- Word Count: 558
- Approx Pages: 2
- Grade Level: Undergraduate