1. Brand Loyalty
... it as "the outcome of the subjective evaluation that the chosen alternative (the brand) meets or exceeds the expectations" (pp 314). Bloemer then makes a distinction between manifest and latent satisfaction. The distinction basically rests on the degree of elaboration. This in turn depends on the level of motivation and capacity that a certain consumer needs in order to evaluate the product ... way as George (1991), Judge (1993) and George & Jones (1996) did in their research in the context of work experience. These writers also considered the interacting effects of value attainment, job...
- Word Count: 1760
- Approx Pages: 7
- Grade Level: Undergraduate