1. Basics of Counseling Skills
... feelings of frustration at wanting to respond but instead avoiding the colleague. She explains other people in the company are also upset by this colleague, including managers, yet we discover there is little support from management to address the situation. Pamela had already thought ... what attending is that it allows the client to continue talking with minimal interruption (Armstrong, 2006) Non-verbal encouragers I used were; I looked interested by leaning forward, I made constant eye contact and kept my vocal tone and distance moderate. Verbal encouragers I used were; 'mmm' a co...
- Word Count: 2514
- Approx Pages: 10
- Has Bibliography