1. Value-Chain Analysis and Customer Needs
... be found in the oil industry (see Exhibit 1). This chain has nearly 30 significant elements, starting with the search for oil (at the upstream end) and including field production, transportation (pipelines and supertankers), refining and processing and, lastly, consumer gas stations (at the ˜ ˜downstream'' end). Internally, the oil-industry value chain processes a broad range of products, including ... candid exchange of information, have the customer validate the value chain you have created. As an example of how the diagnostic process works, consider how a supplier to Wal-Mart might...
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- Approx Pages: 16
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- Grade Level: Undergraduate