1. Reducing employee turnover at The Royal Bank
... has on average 5 tellers at all times. Peak times are in the morning when the bank opens, noon and the evening when people finish work. After they have finished with the customers, there is usually a long period where there are no customers in the branch where the teller's are sitting idle doing nothing. During the slow times we observed that tellers were bored and at times some ... of them looked frustrated because they had nothing to do. Survey results indicate that the majority of tellers find that the bank does not try to create an exciting work environment (Figure ... work arrange...
- Word Count: 2074
- Approx Pages: 8
- Grade Level: High School