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Organizational Behavior


This company marketed their idea great and had order after order coming in. However, there was no product to deliver. Week after week went by and suddenly the potential clients began to question the validity of the PowerPoint presentations they were seeing. Again, after careful review and some quick thinking by management, the "dreamers" realized they had too many planners and not enough rock-cutters. The laborers were getting restless because they had nothing to do and the rock-cutters were slammed because of the burden being placed on their technical skills. A shift in organizational behavior going forward fixed this situation. More technicians were immediately hired and the front-line sales force was re-assigned to business development with the current prospective clients. No more new orders were accepted until the company caught up with their backlog.
             These examples show how important both technical and soft skills are in business, regardless of the era. Learning from organizational behavior success and failures is also a critical ingredient when developing an action plan for an organization. By highlighting the importance of different roles in an organization, management can effectively benefit from the dichotomy of the parts and create a holistic approach for success.
             Further, many so-called leaders are impressed by employee's technical skills to work faster more than interpersonal skills. Why? Probably their needs at short time fulfill numbers, statistics, and other technical data provided to superiors in an aggressive approach. What they may not know is that this could create an unfriendly climate, perhaps it work for a while but not forever. Frank Shipper a professor of management in the Franklin P. Perdue School of Business at Salisbury University (Pentilla, 2003) says that "Entrepreneurs who push employees to work fast are thinking like big companies when they should instead focus on helping their employees work smarter instead of faster".


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